Terms and Conditions
Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
This website is the property of Charles Fay. All material on this website is copyright to Charles Fay and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.
Company Registration details: Charles Fay Company Registration Number: 488264 VAT Number: 7321347Q
2. PRODUCTS AND PRICING
We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification.
Our products are priced in Euro. When paying by credit card this is the amount which will be deducted from your debit or credit card. When purchasing products with sterling or other currencies, debit or credit cards, the exchange rates will be set by the cardholders bank. These rates fluctuate on a daily basis, for further information, cardholder should contact their bank as exchange rates are not applied by Charles Fay. All prices shown on our website are inclusive of VAT.
3. ORDERING GOODS
When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed. You will receive a second email from us acknowledging your order has been dispatched with a tracking number where applicable.
All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.Please note that it is up to you ie the customer to read the product description properely as this is the actual description of the product as mistakes can be made in relation to the picture so please read the product descriptions carefully.
If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our policy.
IRELAND, NORTHERN IRELAND
We use An Post services Flat Rate Shipping of €6 on all orders under €60. Over €60 delivery is free
We deliver internationally if your country is not listed please contact us for further details
COLLECT ORDER INSTORE
When ordering your purchases you can opt to collect your items instore by selecting local pickup
When collecting your items instore, remember to bring your order confirmation email which will be emailed to you once your order has been completed. We will accept the email in printed format or on a tablet or smart phone.
Gift Cards will be emailed to the recipient i.e. the email given for gift voucher code to be sent to at the time of the order within 48 hours
If you do want a physical gift card to be sent to the person please get in touch with the shop directly on 049 4332036 to organise this .Please do not place your order for the gift card on the website ,
Please note - Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other gift cards. We cannot take responsibility for any gift cards that are lost, stolen or used by someone other than your recipient after delivery. Make sure your recipient has received their gift card, as it is their responsibility to keep the Gift Card safe.
5. RETURNS POLICY
REFUNDS AND EXCHANGES
We are happy to offer a refund if the item is unsuitable within 14 days of receipt of your order.When returning a product you must have contact us first either by phone or email to inform us . Returns will be not entertained if you have not contacted us first within 14 days to let us know of your intension.After this period returns WILL NOT BE EXCEPTED UNDER ANY CIRCUMSTANCES and if the product is returned there will be no refund issued and you will be liable for any postage arising .Please note after initial contact items must be returned within a week or proof of postage must be shown for dates within a week of the inital contact
There is no return or exchange on Sale Products
The product you return must be in new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn. All dispatched orders will include a packing note outlining your purchase details and a returns form.
Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge if relevant.
You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact us.We are happy to exchange a product for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging, POSTAGE is DUE on the new item separately regardless of the value of the product AND FREE POSTAGE DOES NOT APPLY .If a different product is requested then a new order must be completed on the website by the user.
Please note that if one of the items returned bring to the orginal purchase to below the €60 the postage of €6 will deducted off the items value
All returns should be returned to:
Online Returns Department
37-39 Main Street
Non Returnable Items
Please note for hygiene reasons there is strictly no exchange or refunds on underwear items with a brief ie shapewear, swimwear, briefs and bra accessories ie stick on cups and bras . No Exceptions. no exchange or refund will be given on any items worn.Sale items are also non- returnable no exceptions
We are not responsible for lost returned packages, and recommend you insure and track your package by registered post.
SETTLING DISPUTES - ONLINE DISPUTE RESOLUTION
We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please and we will aim to resolve the matter immediately.
6.Cancellation of Orders
if you have placed an order but then wish to cancel it, please contact us as soon as possible. Please make sure you write I want to cancel my order" in the mail subject. It is not always possible to cancel an order if the transaction has passed our security checks and has entered the warehouse for picking. However we always do our best to help! If you order is shipped and you refuse to sign for the parcel the return costs will be at your expense as per our terms and conditions.