Terms and Conditions
Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
This website is the property of Charles Fay. All material on this website is copyright to Charles Fay and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.
Company Registration details: Charles Fay Company Registration Number: 488264 VAT Number: 7321347Q
2. PRODUCTS AND PRICING
We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification.
Our products are priced in Euro. When paying by credit card this is the amount which will be deducted from your debit or credit card. When purchasing products with sterling or other currencies, debit or credit cards, the exchange rates will be set by the cardholders bank. These rates fluctuate on a daily basis, for further information, cardholder should contact their bank as exchange rates are not applied by Charles Fay. All prices shown on our website are inclusive of VAT.
3. ORDERING GOODS
When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed. You will receive a second email from us acknowledging your order has been dispatched with a tracking number where applicable.
All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.
If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our policy.
IRELAND, NORTHERN IRELAND
We use An Post services Flat Rate Shipping of €8 on all orders.
COLLECT ORDER INSTORE
When ordering your purchases you can opt to collect your items instore by clicking collect in store.
When collecting your items instore, remember to bring your order confirmation email which will be emailed to you once your order has been completed. We will accept the email in printed format or on a tablet or smart phone.
Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.
All Gift Card orders are sent with An Post registered postal service.
Please note - Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other gift cards. We cannot take responsibility for any gift cards that are lost, stolen or used by someone other than your recipient after delivery. Make sure your recipient has received their gift card, as it is their responsibility to keep the Gift Card safe.
We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.
5. RETURNS POLICY
REFUNDS AND EXCHANGES
We are happy to offer a refund if the item is unsuitable within 14 days of receipt of your order. The product you return must be in new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn. All dispatched orders will include a packing note outlining your purchase details and a returns form.
Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge if relevant.
You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact us.We are happy to exchange a product for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging. If a different product is requested then a new order must be completed on the website by the user.
All returns should be returned to:
Online Returns Department
37-39 Main Street
Non Returnable Items
Please note for hygiene reasons there is strictly no exchange or refunds on underwear items with a brief ie shapewear, swimwear, briefs and bra accessories ie stick on cups and bras . No Exceptions. no exchange or refund will be given on any items worn.
We are not responsible for lost returned packages, and recommend you insure and track your package by registered post.
SETTLING DISPUTES - ONLINE DISPUTE RESOLUTION
We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please and we will aim to resolve the matter immediately.
6.Cancellation of Orders
if you have placed an order but then wish to cancel it, please contact us as soon as possible. Please make sure you write I want to cancel my order" in the mail subject. It is not always possible to cancel an order if the transaction has passed our security checks and has entered the warehouse for picking. However we always do our best to help! If you order is shipped and you refuse to sign for the parcel the return costs will be at your expense as per our terms and conditions.