Refund policy

5. RETURNS POLICY

REFUNDS AND EXCHANGES

We are happy to offer a refund if the item is unsuitable within 14 days of receipt of your order.When returning a product you must have contact  us first either by phone or email to inform us . Returns will be not entertained if you have not contacted us first within 14 days to let us know of your intension.After this period returns WILL NOT BE  EXCEPTED UNDER ANY CIRCUMSTANCES and if  the product is returned  there will be no refund issued and you will be liable for any postage arising .Please  note  after initial contact  items must be returned  within  a week or proof of postage must be shown for dates within a  week of the inital contact

There is NO RETURN or EXCHANGE on Sale Products

The product you return must be in new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn. All dispatched orders will include a packing note outlining your purchase details and a returns form.

Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge if relevant.

You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact  us.We are happy to exchange a product for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging, POSTAGE is DUE on the new item separately regardless of the value of the product AND  FREE  POSTAGE DOES NOT APPLY .If a different product is requested then a new order must be completed on the website by the user.

Please  note that if one of the items  returned bring to the orginal purchase to below the €75 the postage of €6 will deducted off the items  value

All returns should be returned to:
Online Returns Department
Charles  Fay
37-39 Main  Street
Co. Cavan
Ireland H12Y751

Non Returnable  Items

Please note for hygiene reasons there is strictly no exchange or refunds on underwear items  with  a brief  ie shapewear, swimwear, briefs and  bra  accessories ie  stick on cups  and bras . No Exceptions. no exchange or refund will be given on any items worn.Sale items  are also  non- returnable  no exceptions

We are not responsible for lost returned packages, and recommend you insure and track your package by registered post.